FIT Cancellation Policy

The Grand Saddles Lodge

Reservation Terms and Conditions (FIT)

Reservations and payment

  • A 50% deposit is required when you book to confirm your reservation.

  • The remaining balance is due 14 days before arrival and will be charged automatically to the card held on file.

  • For bookings made within 14 days of arrival, full payment is required when you book.

  • We accept Visa, Mastercard and American Express. A credit card surcharge may apply.


Cancellation

All cancellations must be made in writing to our reservations team.

  • 30 days or more before arrival: the deposit is refunded in full.

  • 15 to 29 days before arrival: the 50% deposit is retained.

  • 14 days or fewer before arrival: the full stay is charged.

  • No-shows and early departures: the full stay is charged, and unused nights, meals or experiences are not refunded.

Christmas, New Year's Eve and other special-event periods have their own conditions, as listed separately.


Changes to your stay

One change of dates is offered free of charge when requested 30 days or more before arrival, subject to availability and the rates for the new dates. Changes made within 30 days are treated as a cancellation.


Experiences and weather

Included experiences depend on weather and conditions on the day. If an experience can't go ahead safely, we will offer a suitable alternative. Experiences are not refunded individually.


If we need to cancel

In the unlikely event that The Grand Saddles Lodge has to cancel your stay, all money paid will be refunded in full.


Travel insurance

We strongly recommend comprehensive travel insurance that covers cancellation from the time of booking.