Guest Privacy Statement

The Grand Saddles Lodge

The Grand Saddles Lodge · 25/09/2026

Discretion is part of our hospitality. Guests share personal details with us so we can look after them well, and we treat that trust with the same care we give every other part of their stay. This statement explains what we collect, why we collect it, and how we protect it.

The Grand Saddles Lodge is operated by [legal entity name, ABN]. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What we collect

We collect only what we need to host you well:

  • your name, contact details and address

  • reservation details, including dates, lodge, number of guests and payment status

  • preferences you share with us, such as your occasion, dining preferences and requests

  • travel details, including arrival time and how you are travelling

  • details of your stay, such as experiences you join, services you request and feedback you share

  • information about your travelling companion, if you provide it

  • technical information when you visit our website


2. Sensitive information

You may choose to tell us about dietary requirements, allergies, mobility needs or health considerations relevant to the experiences. We collect this only with your consent. We use it only to care for you safely, and we share it only with the people who need it, such as our kitchen and your experience hosts.

3. How we use your information

We use your information to:

  • manage your reservation and payments

  • prepare for your arrival and personalise your stay

  • arrange your experiences and transfers

  • respond to your enquiries

  • keep our guests, team and property safe

  • meet our legal obligations

  • invite your feedback so we can improve

With your permission, we may also let you know about seasonal experiences and news from the Lodge.

4. Who we share it with

We never sell or rent your personal information. We share it only where needed to deliver your stay, including with:

  • the partners who host your experiences

  • our payment processors

  • booking and technology providers

  • your travel adviser, if you booked through one

  • professional advisers

  • authorities, where the law requires it

Our experience partners manage information under their own privacy policies.

5. Information stored overseas

Some of our technology providers may store information outside Australia. Where this happens, we take reasonable steps to make sure your information is protected to the standard of the Australian Privacy Principles.

6. Marketing and your choices

We'll only send you news from the Lodge if you have agreed to receive it. You can unsubscribe at any time using the link in any email or by contacting us. You will still receive messages about your reservation.

7. Photography and security cameras

For safety, we use security cameras in shared areas of the Lodge, never inside lodges. We will never use images of you in our marketing without your express permission.

8. Our website

Our website uses cookies to function well and to help us understand how visitors use it. You can manage cookies through your browser settings.

9. Keeping your information secure

Your information is held in secure systems, and access is limited to team members who need it. Card payments are processed through accredited payment providers, and we never store full card details on paper or send them by email.

10. How long we keep it

We keep your information only for as long as we need it for your stay, our records and our legal obligations. After that, we securely delete it or de-identify it.

11. Accessing or correcting your information

You may ask to see the information we hold about you, or ask us to correct it. There is no charge for making a request, and we will respond within 30 days.

12. If something goes wrong

If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.

13. Questions or concerns

Please contact our Privacy Officer at privacy@saddlesmountwhite.com.au or [postal address]. We will acknowledge your concern promptly and aim to resolve it within 30 days. If you are not satisfied, you may contact the OAIC at oaic.gov.au.

14. Changes to this statement

We may update this statement from time to time. The current version will always be on our website.