Terms & Conditions

GENERAL

These Booking Terms and Conditions apply to reservations made with The Grand Saddles Lodge by telephone, email, in person or online. References to “we”, “us” and “our” mean The Grand Saddles Lodge.

You must not make a booking unless you understand and agree to these Booking Terms and Conditions. The person making a booking confirms that they are authorised to act on behalf of every guest included in the booking and that all guests agree to be bound by these terms.

Where the terms of a package, group booking, wedding, event or exclusive-use booking differ from these Booking Terms and Conditions, the specific terms provided for that booking will apply.

RESERVATIONS AND PAYMENT

All reservations must be guaranteed with a valid credit card at the time of booking.

For standard bookings, a deposit equal to 25% of the total booking value, including accommodation and any helicopter transfers, will be charged at the time of booking. The remaining balance must be paid no later than 30 days before arrival. If a booking is made within 30 days of arrival, full payment is required at the time of booking.

Any additional charges incurred during your stay must be paid at check-out. We may charge the card provided for the booking for any outstanding amounts in accordance with these terms.

RATES AND AVAILABILITY

All rates and availability are subject to change until a booking is confirmed. A booking is secured only once the required payment has been received and we have issued written confirmation.

Special packages and promotional rates may have separate payment, amendment and cancellation conditions, including non-refundable conditions. Any such conditions will be disclosed before you confirm your booking and will appear in your booking confirmation.

CHANGES AND CANCELLATIONS FOR STANDARD BOOKINGS

Unless different conditions are stated in your booking confirmation, the following cancellation fees apply to standard bookings:

Cancellations received 61 days or more before the scheduled arrival date: no cancellation fee.

Cancellations received between 31 and 60 days before the scheduled arrival date: 25% of the total booking value, including accommodation and any helicopter transfers.

Cancellations received within 30 days of the scheduled arrival date: 100% of the total booking value, including accommodation and any transfers booked through The Grand Saddles Lodge.

All cancellation and amendment requests must be made in writing. The applicable fee will be calculated from the date we receive the written request.

If a booking includes a package or services supplied by a third party, additional cancellation charges or administration fees may apply where we are liable for those costs. We will disclose any applicable charges where reasonably practicable.

GROUP AND EXCLUSIVE-USE BOOKINGS

A reservation may include up to five rooms under the standard booking process. To reserve six or more rooms, please contact our reservations team at stay@saddlesmountwhite.com.au so that we can confirm availability and the applicable terms.

For the purposes of these terms, a group booking is a reservation of ten or more rooms for guests travelling together. Bookings of ten or more rooms are generally accepted on an exclusive-use basis unless otherwise agreed in writing.

Unless otherwise agreed in writing by our reservations or sales team, the following terms apply to group and exclusive-use bookings:

A non-refundable deposit equal to 50% of the total booking value is due within 14 days of the booking being made.

The remaining 50% is due no later than 61 days before the scheduled arrival date.

Cancellations received within 60 days of the scheduled arrival date incur a cancellation fee equal to 100% of the total booking value.

No refund is available for unused services or early departure.

All cancellations must be received in writing. Cancellation fees will be calculated from the date we receive written notice.

A preliminary rooming list, individual body weights required for aviation arrangements and details of any dietary or accessibility requirements must be provided no later than 61 days before arrival. A final rooming list must be provided no later than 30 days before arrival so that the bespoke touring program can be finalised.

If a group or exclusive-use booking includes a package or services supplied by a third party, additional cancellation charges or administration fees may apply where we are liable for those costs.

REFUNDS

Where a refund is payable, it will be returned to the original payment method. Processing times may vary depending on the financial institution.

WEEKEND AND PUBLIC HOLIDAY SURCHARGES

The following surcharges apply to food, beverage and spa services only. These surcharges do not apply to accommodation:

Saturdays: 10%

Sundays and public holidays: 15%

The applicable surcharge will be disclosed at the time of booking or purchase.

GUEST CONDUCT AND DAMAGE

Guests must comply with all reasonable rules, regulations and instructions at The Grand Saddles Lodge, including security, health and safety, and registration requirements.

We may refuse entry or accommodation, or require a guest to leave the property, where that guest behaves in a threatening, abusive, disruptive or otherwise unacceptable manner. No refund will be provided where a guest is required to leave for such conduct, except where required by law.

Guests are responsible for loss or damage they cause to the property, whether wilfully or otherwise. We may charge the reasonable cost of cleaning, repair or replacement, together with any reasonably incurred loss of revenue where a room or space cannot be sold or used as a direct result of the damage.

LIABILITY

To the extent permitted by law, neither The Grand Saddles Lodge nor its related bodies corporate, directors, employees or agents accepts liability in contract, tort or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or defaults of third-party providers over whom we have no direct control, a force majeure event or another event beyond our reasonable control that could not have been prevented through reasonable diligence.

Where our liability cannot lawfully be excluded but may be limited, it is limited to the remedies required under applicable law. Nothing in these Booking Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable law that cannot lawfully be excluded, restricted or modified.

SPECIAL REQUIREMENTS

Please tell us about any dietary, accessibility or other special requirements when making your booking. We will make reasonable efforts to accommodate requests but cannot guarantee that every request can be met.

PRIVACY

We handle personal information in accordance with our Privacy Policy, available on our website.

ACKNOWLEDGEMENT

By making a booking, you confirm that you are at least 18 years old and that you understand and agree to these Booking Terms and Conditions and our Privacy Policy.

These Booking Terms and Conditions were last updated on 1 November 2026. We may update them from time to time. The terms that apply to your reservation are those provided or made available when your booking is confirmed, together with any specific terms stated in your booking confirmation.